Here at Invisible Fence® Brand, we know how overwhelming it can be to get your home and pet adjusted to a new system. It's not uncommon to have a list of questions after getting your new Invisible Fence® Brand system installed, some of these questions may include: "How can I fix a wire break in my system?", "How do I add a new pet to an existing Invisible Fence® Brand system", or "Can I take my system with me when I move?". We've answered those post-installation questions and more below!
1. Why is my collar blinking red?
If you have started to see a red flashing light on your pet’s Computer Collar® unit, your Power Cap® battery may need to be replaced. You can order replacement batteries online, from your local dealer, or by calling 1-800-824-3647.
>>> FAQ: Power Cap Batteries
2. How can I fix a wire break in my system?
Request a service appointment online by clicking here or calling us at 866-804-1250. At your service appointment, our Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar Receivers, indoor units, and underground wire. We will provide a thorough system analysis and make any necessary repairs to your Invisible Fence® Brand system.
3. Why is my control panel beeping?
If your Invisible Fence® Brand control panel is beeping every second, the most likely issue is that you have a wire break somewhere on your property. These can be caused by digging too deep when working in the yard, burrowing animals, and even the weather. The most important thing to know is that your fence will NOT contain your pets when there is a wire break, so you should not let your pets outside until the issue is resolved.
If your Invisible Fence® Brand control panel is beeping with a lengthy pause between each beep, it’s possible your backup battery unit needs to be replaced. Your fence will still work, but if your power goes out, the system will no longer be operational until power is restored.
To set up a service call for a wire break or to replace a battery backup unit, call 866-804-1250 or request a service appointment from your local dealer online by clicking here.
4. My pet's collar doesn't activate the boundary, what is wrong?
First, check your Power Cap battery. We recommend changing the battery every 3 months. Using a fresh, genuine Invisible Fence® Brand Power Cap battery is the safest, easiest, and most reliable way to guarantee your pet’s safety 100% of the time. If the Power Cap battery is fresh and has power, check to see if your pet’s Computer Collar receiver is fitted properly to their neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season so be sure to check their collar at least seasonally.
You can also test the collar yourself to see if it's working. Make sure you’re testing the collar at the same height level as your pet. If you’re holding the collar at your waist and you have a small dog or cat, you may not hear the tone or feel the correction because you’re above the signal field. If you have a Boundary Plus® system, you’ll also want to make sure you walk through the boundary, as the correction does not occur until your pet leaves the yard.
Lastly, you might have one or more wire breaks. Request a service appointment online, contact your local dealer, or call us at 866-804-1250. Remember, our technicians will test your entire system during the appointment, make any necessary repairs, and reintroduce your pet to the Invisible Fence system if needed.
5. I purchased a new house that already has an Invisible Fence® Brand installed. How do I use it?
If you need help figuring out how to use an Invisible Fence® Brand system or to see if the fence still works, give us a call at 866-804-1250 to request a service appointment. A technician will come out to perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet(s) to the system!
6. How do I add a new pet to an existing system?
Please contact us at 866-804-1250 to purchase another Computer Collar unit and a Power Cap battery plan. We will also assist you in scheduling a professional trainer to come to your home, work with your new pet, and re-flag your property. We can teach dogs and cats of all breeds, ages, sizes, and temperaments to use our system!
>>> Read our blog: How To Train 20 Different Dog Breeds To Use Invisible Fence
7. Can I take my system with me when I move?
Yes! Bring your Invisible Fence® Brand transmitter and Computer Collar receiver with you to your new home and then give us a call! We'll do all the work for you to re-set the fence at your new property. We will also re-flag and re-train your pet if needed.
8. My pet passed away, can I use the same collar on a new pet?
First, we are so sorry about the passing of your pet. We know how difficult it can be to lose an extension of your household. When and if you do get a new pet, you can use the same collar on your new pet. However, the Computer Collar receiver should be re-programmed by one of our Professional Pet Trainers so that the correction level is just right (not too high or too low) for your new pet. We also recommend scheduling a training session(s) to teach your new pet the boundaries of their Invisible Fence® Brand system.
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Now that you have the answers to our top most asked questions after an Invisible Fence® Brand installation! If you enjoyed this blog, click the link below to read: 23 How To Pet Tips to Help You Conquer Pet Parenting!
For any other Invisible Fence® Brand questions, please don’t hesitate to call your local Invisible Fence dealer or contact Customer Support.
Tags: Dogs, Invisible Fence® Brand, FAQ
